Lugar de trabajo
Tipo de oferta
Remuneración bruta mensual
No especificado / Sin remuneración
Publicación3 marzo, 2020
Consumer Experience Associate
Funciones a desempeñar y detalles de la oferta
Join now! For our EMEA Consumer Experience Hub located in Barcelona (Spain), we are looking for native speakers in French, Dutch, German and Spanish.
Be part of an international, people-oriented and energetic team. Our people describe working at ASICS as passionate, focused on continuous improvement, performance- and quality driven, teamoriented, and multicultural.
Are you the next talent? Apply with your CV online. No cover letter needed.
Ensure that ASICS customers get the best experience possible when contacting our EMEA Consumer Experience Contact Hub.
• Deliver a best in class consumer experience attending consumers in all sort of questions about
our products or services through the different existing contact points (i.e.: phone, email,
• Contribute and support the implementation of the Global Consumer Experience Strategy into
the Local market.
• Data entry and maintenance of data related to the consumers into the ticketing system & CRM
• Manage Cases and E-commerce questions using the software tools provided.
• Review the information that ASICS delivers to the consumers at local level in all possible
sources (web, newsletters, Twitter, Facebook posts, events...)
• You enjoy a customer facing day-to-day work; and even better, if you already have some experience
• Fluent in English (our office language) and native level in another European language
• Knowledge in social media (Twitter & Facebook mainly)
• Persuasive and good communicator
• Attentive, empathic, flexible and proactiv, eager to learn
• Interested in sports
• Studies: Higher education, Bachelor Degree or similar
WHAT ASICS OFFERS YOU:
• Great colleagues and a job in a business area with development and investment
• Being part of an international company that is a premium Sports Performance brand
• Working in a brand new ASICS office with best-in-class working tools
• Compensation package including eg. health insurance, restaurant tickets, gym and sports classes.
• Last but not least: Discount on ASICS products!
Descripción de la empresa
ASICS Group was founded with the intention to contribute for society by fostering young people through sports.
Over more than 60 years, we inherit the spirit of its founding and provides own products and services while catching the changes in the social environment. Today, we have grown with mainly the footwear and apparel business as based in more than 50 countries and regions around the world.
Our vision is ‘Create Quality Lifestyles through Intelligent Sport Technology’, and Our mission is ’Provide products and services that can be people all over the world lived happy and healthy’. To progress a mid-term plan named ’ASICS Growth Plan (AGP) 2020’ steadily, we will establish the foundation for future growth.
We provide products and services that can be realized healthy and happy life of people around the world.
We will continue to do our best for satisfying our customer as many as possible.