Barcelona, 14 Diciembre, 2019

Let's grow in fashion

Let's grow in fashion

Let's Grow



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Contrato laboral


Remuneración bruta mensual

No especificado / Sin remuneración

Publicación18 noviembre, 2019

CRM & Clienteling Manager

Funciones a desempeñar y detalles de la oferta

It's an exciting time to join LOEWE as we go through a period of rapid growth. You will be a key member of the Client Relations Team. Based in our HQ in Madrid, you will report to the Head of Client Relations.

As CRM & Clienteling Manager you will implement a global client engagement strategy, leveraging on data to convey a 360º luxury experience aligned with brand vision and able to move our existing clients to the most engaged and highest value segments, ultimately to shape a loyal client platform for the brand in all our geographies.
Roles & responsibilities:

- Redefine the worldwide communication strategy with our clients challenging contents, targeted audiences, frequency, channels to improve productivity, conversion and engagement rates.
- Propose a blended mix of benefits, from specific contents to product specials, events & services, to scale personalization to large segments of clients and create a meaningful and value-driven relationship with this community.
- Define original & differentiating ways to onboard new clients and start the conversation.
- Strengthen and upgrade key client activation pillars such as RTW events, seasonal & capsule experiences, craft & cultural initiatives, VIC program.
- Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store network and in our regional HQ ww, to elevate our ability to bond with clients and enhance the offered experience.

Perfil requerido

We are looking for an experienced CRM Manager who has:

Minimum of 8 years experience in a similar role in a fast paced international environment.
High communication skills - Profficient in English & Spanish.
Experience in Salesforce environment, Power BI, Wechat.
Interest in art, design, craft and fashion.

Descripción de la empresa

De origen español, Loewe, fundada por Enrique Loewe, es una firma de lujo especializada principalmente en marroquinería, aunque también distribuye una colección de moda masculina y femenina. La compañía es propiedad del conglomerado de lujo LVMH desde 1987, cuando firmaron un acuerdo para desarrollar la marca en todo el mundo.

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